About Playbook
Playbook® is building the Operating Memory for regulated industries.
In life sciences and other highly regulated sectors, companies run on thousands of written procedures SOPs, work instructions, policies, manuals, and how-to guides. Employees are expected to find, understand, follow, and stay trained on the right procedure at the right moment. That system is breaking under the weight of information overload.
Playbook® turns procedural documents into structured, usable data making critical operational knowledge consumable by humans, software systems, and AI agents. This living layer of procedural knowledge is what we call Operating Memory.
We work with leading global life sciences companies and are building the foundational data model for procedural knowledge in regulated industries. We're a Series A, founder-led start-up with high ambition, high standards, and a strong bias toward execution.
Your Role
You make sure our customers truly live their quality processes, not just document them. You own customer onboarding and long-term customer success end-to-end, serving as the trusted advisor between life sciences quality teams, technical configurations, and our product team.
What you will do
You lead customer communication from kickoff to go-live
You run the project, managing timelines, stakeholders, and dependencies
You configure Playbook for the customer: templates, steps, conditional visibility, and picklists. You use AI agents as tools to work faster and more precisely
You own your customers end to end, including post go-live
You report directly to the COO and Co-Founder
What You Bring
Experience in quality management in life sciences, ideally Pharma and/or MedTech (e.g. ISO 13485, GxP)
Strong process logic: you think in conditions, dependencies, and workflows
Hands-on mentality: you don’t wait for instructions, you act
Experience in customer projects, implementation, or consulting
Business-fluent in German and English, both are a must´#
Nice to have
Experience with software implementations in GxP environments
SaaS onboarding or consulting background
Familiarity with no-code/low-code configuration
Curiosity about AI-powered ways of working
What We Offer
30 days paid vacation
€60,000–€80,000 gross/year, depending on experience
Remote-first with flexible working hours and offices in Berlin and Munich
AI-native work environment with cutting-edge tools instead of legacy systems
Direct collaboration with the founding team, short paths and real impact
Your role grows with us, whether towards team lead, customer success, or solution architecture
A motivated team that has each other’s back
Why Playbook®
Define the production backbone of a new category at the intersection of enterprise software, regulated operations, and AI infrastructure.
Foundation
This role has real influence on the foundation of the company. You will shape the architecture that every future product capability is built on.
Build from Zero
Real ownership from day one. High ambition, high standards, and a strong bias towards execution - with the runway to ship.
An emerging category
Work at the intersection of AI, compliance, and enterprise operations — genuinely new ground.
State-of-the-art hardware
A hardware setup of your choice, designed for deep, focused engineering work.
Remote-first, high-trust
A culture where execution and impact are what matter — not hours or optics.
Think this is your
kind of challenge?
Send us your CV, a short note on why you'd be a great fit, and links to anything you've built. We're looking forward to hearing from you.
